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Find important links and download documents easily
Find important links and download documents easily
IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT
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Login / Access Portal
When necessary, feel free to use the 24 hour Roadside Assistance by calling
📞 +371
67819722
Ayvens 24h Roadside Assistance provides following support:
Click on the link to fill online form and get real time data about roadside assistance arrival
Click here
The vehicle you are driving is covered by the following insurance:
The CMTPL insurance covers the insurance of the civil liability of the owner or rightful user of the vehicle for damage caused to a third person in a traffic accident, i.e., it indemnifies the damage if the driver has caused it to third persons or their property.
MOD (CASCO) covers the following risks:
What to do if you are involved in an accident?
Next steps:
If the vehicle cannot be used and needs towing:
Agreed statement can be used only if:
If any of the above conditions are not met, contact the police immediately at 112.
Ayvens will assist with:
Payments to be made to perform technical inspection:
During your vehicle repairs Ayvens offers to rent a replacement vehicle.
In cases when replacement vehicle is not included in lease agreement or being used longer than the included relief days, it will be provided according to Ayvens standard price list.
If there is a need for replacement car, please contact us:
Replacament car order has to be approved by your manager!
If this service is included in lease agreement, Ayvens will pick up the car from your office and deliver it to specified service provider to perform:
After finishing repair works, your car will be delivered back to your office.
This service is provided within territory of Riga city.
Book a time for tyre change
In case you have any questions please call Ayvens 677 833 88.
This service provides:
Tire change is organized as follows:
The termination of the operational lease contract implies inevitably the return of the used vehicle to Ayvens.
Please get acquainted to the Vehicle Restitution Guide. There you will find a detailed description of the vehicle return process and clear guidelines on which you company car will be assessed upon return.
Please ensure the following before return:
With Fuel Credit Card issued by Ayvens you can purchase fuel, car related goods (e.g. washing liquid etc.) and pay for services available at petrol stations.
Invoices on the goods and services will be sent to your company together with the monthly invoice.
If your fuel card is LOST or STOLEN:
You are welcome to have your car washed at any of the following Ayvens partners by presenting Ayvens Customer card. Please note that the cost of car washing services is not included in monthly rental fee. Before using the service, please check your company’s car wash payment policy.
*In order to add Wash Car service expenses in your monthly Ayvens invoice, please contact Ayvens Customer Service at service.lv@ayvens.com or 📞 +371 677 833 77.
Customer Service
Please inform Ayvens on any vehicle damages as soon as you notice them. We will advise you on the necessary actions to reduce or eliminate additional costs.
We wish you a successful and safe driving!
Sincerely Ayvens
Malduguņu iela 2, Mārupe,
Mārupes pag., Mārupes nov.,
LV-2167, Latvija
Reg No: 50003825931 / LV50003825931
Phone: 📞 +371 677 833 77
Get important files and resources
AYVENS DRIVER’S GUIDE
AYVENS REPLACEMENT CAR
Application for Ayvens Flex short term rental
